At Flower Delivery Stepney, we are committed to delivering only the freshest flowers to all our customers, whether you’re placing an order for your home or business in Stepney and nearby areas. As a trusted local florist, we stand behind the quality and longevity of our blooms. Our fresh flowers are sourced daily and expertly arranged to ensure they arrive looking their best.
We guarantee that your flowers will stay fresh for a minimum of 5 days from the date of delivery, provided they are cared for according to included care instructions. If, for any reason, your flowers do not meet this standard, please let us know immediately so we can resolve the issue.
We take great care in packaging and delivering our flowers, but if your arrangement arrives damaged or not as ordered, we want to make it right. Should you receive blooms that are wilted, broken, or otherwise compromised, please contact us within 24 hours of delivery. To help us process your claim quickly and effectively, we may request a photograph of the damaged flowers as received.
Our team will assess the situation and promptly arrange for a replacement or issue a refund according to your preference and our policy guidelines.
Your satisfaction is our highest priority. If your flowers are not fresh on arrival, differ from your order, or have been damaged in transit, you may choose between a full refund or a replacement bouquet.
To qualify for a refund or replacement, please notify us within 24 hours of the delivery, providing your order details and a description of the issue. We aim to process refunds within 3-5 working days. Replacement arrangements will be scheduled for the soonest possible delivery in Stepney and nearby locations.
Please note: We may not be able to offer refunds or replacements if we are not notified within the specified window or if the flowers have not been properly cared for after delivery.
If you wish to make a complaint about your experience with Flower Delivery Stepney, we encourage you to contact us promptly. Our customer care team is dedicated to resolving your concerns as quickly and efficiently as possible. Please provide your order number, details of your complaint, and any supporting information or images.
All complaints are handled professionally and with care, and we strive to respond with an initial resolution plan within two working days. We value your feedback, as it helps us continually improve our products and service to the Stepney community.
As a proud local florist, Flower Delivery Stepney values the trust placed in us by households and businesses throughout the area. Our commitment to delivering fresh, beautiful flowers and exceptional service is reflected in every bouquet.
If you have any questions about our returns, refunds, or complaints policy, do not hesitate to reach out. Thank you for choosing Flower Delivery Stepney – your reliable partner for all floral needs in Stepney and surrounding neighbourhoods.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
